Roof repair support for customers who have used another roof-cleaning company. Tell us what work was done and the concern you have now, so we can discuss whether the follow-up repair is suitable.
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This is a follow-up page for a roof that has already been cleaned by another company. The enquiry starts with that cleaning history and the defect you want considered. It is not a general roofing or standalone roof-sealing offer.
Explain whether you have noticed a damaged or displaced tile, an affected junction, debris or water entering the property. Say when you first saw it and which part of the roof is involved. A cleaner-looking roof does not confirm that every component is sound, and a problem noticed afterwards does not by itself identify its cause.
The roof covering and actual defect determine whether a suitable follow-up repair can be considered. Share any known damage and previous repair records.
General reroofing, structural work or extensive deterioration may need an appropriate roofing specialist. No wide-ranging roofing scope is implied by this enquiry.
A coating cannot be assumed to fix a leak. No separate roof-sealing package or guarantee on another company’s cleaning is offered here.
Send the postcode, cleaning date, job description and existing photographs. Include the roof material if known and show access around extensions, glazing or other obstacles. Use ground-level photographs or records you already hold; do not climb onto the roof. The information helps define what needs attention before a scope or attendance is agreed.
Any proposed repair should identify the affected components, materials and access arrangements. Matching an older tile may be limited by its age or availability. Access, extent and weather can influence the work and timing. Keep the agreed scope and any aftercare separate from the original company’s cleaning records.
This page is for customers whose roof has already been cleaned by another roof-cleaning company and who now need to discuss a repair concern. Include the company, approximate cleaning date and the problem. A suitable scope and any attendance need confirming before a repair is agreed.
No. The timing alone does not establish the cause. Cleaning may make an existing defect more visible, and weather or an earlier roof condition may also be relevant. Share the before-and-after records and describe when the issue was first noticed. Assessment of the defect is separate from deciding responsibility.
Include the property postcode, roof covering if known, date and type of cleaning, and a clear description of the concern. Ground-level photographs and existing job records can help explain the affected part of the roof. Mention extensions, roof windows, solar panels and access restrictions. Do not climb onto the roof to take photographs.
Describe where and when water enters, including whether it happens during particular weather. An active leak needs appropriate attention rather than another clean. If there is immediate danger or serious damage, seek suitable urgent help; this enquiry page does not promise an emergency response or a confirmed appointment.
A quote from another company does not set the scope or price of work by Moss Boss UK. Any suitable follow-up repair is discussed and agreed separately. The defect, roof covering, replacement materials and access can affect the proposal; do not assume a repair is free or covered by the earlier cleaner’s guarantee.
A surface finish is not a substitute for identifying a defect. A damaged covering, failed junction or other source of water ingress needs the appropriate response. This page does not offer roof sealing as a separate service, and a product should not be treated as a general cure for an unexplained leak.
Keep the original quotation, photographs and correspondence, and explain the concern to that company where appropriate. Those records help everyone understand the work and the sequence of events. Moss Boss UK can discuss a suitable repair enquiry without assuming responsibility for the previous work or deciding a complaint against another business.
Compare the ridge condition before and after this repair.
BeforeAfterScroll through the examples. Drag a divider, or focus it and use the arrow keys.
Tell us when it was cleaned, what has changed and the property location. We’ll discuss the concern and confirm whether a suitable follow-up repair can be proposed.